Draft status: The 14-day request window below is a proposed default, not an active promise. The merchant must confirm the actual window, return address, exclusions, fees and exchange process before sale.
1. Proposed return window
Subject to merchant approval, a customer may request a return within 14 calendar days after confirmed delivery. This proposed policy does not replace any longer right required by applicable law.
2. Return condition
A piece should be unworn, unaltered and undamaged, with tags, protective materials, accessories and original packaging. Trying on a necklace with reasonable care does not by itself make it ineligible.
3. Proposed exclusions
- Customized, engraved or made-to-order pieces received as ordered.
- Items marked final sale before purchase, where permitted.
- Items damaged through misuse or failure to follow confirmed care instructions.
Defective, misdescribed or incorrectly supplied items are handled under applicable consumer rights.
4. How to request a return
- Contact Client Care with the order number, item and reason.
- Wait for authorization and the correct return address.
- Pack securely and retain proof of handover or tracking.
5. Inspection and refunds
After receipt and inspection, the customer will be notified. Approved refunds will be sent to the original payment method. Store credit will not replace a legally required monetary refund without agreement.
6. Damage, defects or incorrect items
Contact Client Care promptly with photographs of the item, packaging and delivery label. Remedies may include repair, replacement, price adjustment or refund.