Draft status: Madiya has not yet confirmed fulfillment locations, carriers, processing times, delivery regions, rates, insurance or duties. This page defines the structure and customer protections that must be finalized before checkout is enabled.
1. Overview
Available delivery services, estimated dispatch and delivery dates, and applicable charges will be displayed before a customer places an order. An order confirmation is not a notice of dispatch. A separate dispatch confirmation will be sent when the parcel leaves the fulfillment location.
2. Delivery destinations
The merchant must confirm the countries, states and postal regions served. We may be unable to deliver to post-office boxes, freight forwarders, hotels or restricted locations. Any restriction must be shown before payment.
Domestic regions, international regions, excluded destinations, carrier list, signature rules and fulfillment origin.
3. Processing and delivery timing
Each available service will show a good-faith estimate based on inventory, processing and carrier information. Business days exclude weekends and applicable public holidays. Pre-order, customized or out-of-stock items must show a separate estimate before purchase.
4. Delays and cancellation
If an order cannot ship within the promised time, we will notify the customer with a revised date and provide the available option to accept the delay or cancel for a prompt refund, as required.
5. Duties, taxes and import charges
The live checkout must state whether international prices are delivered-duty-paid or delivered-duty-unpaid. Where charges are not collected at checkout, the recipient may be responsible for import duties, taxes and carrier fees.
6. Tracking, safe delivery and damage
Tracking will be provided when supported by the carrier. Visible transit damage should be photographed and reported through Client Care promptly, without discarding the item or packaging.